Support

How do I back up my progress?

Open the in-game menu and go to Settings → Cloud Saves. Sign in with Google Play Games (Android) or Apple Game Center (iOS), then create a cloud save. Your progress is then linked to your platform account and can be restored on any device.

I lost my progress / switched to a new device — how do I restore?

Install Case Clicker Revival on the new device and sign in with the same Google Play Games or Apple Game Center account you used before. Then go to Settings → Cloud Saves and load your most recent save.

If you never created a cloud save and only had local progress, unfortunately it cannot be recovered — local saves live only on the device they were made on.

I purchased something but didn't receive it

First, try Settings → Restore Purchases. The store will re-verify your entitlements and any missing items should appear within a few seconds.

If that doesn't work, email us at kontakt@pawlicaweb.pl with: your User ID (Settings → Cloud Saves), the date of purchase, the item you bought, and a screenshot of the App Store / Google Play receipt. We'll sort it out manually.

How do I delete my account?

You can request full account deletion at caseclicker.pawlica.dev/delete-account. This permanently removes your profile, cloud saves, trade history, friends, marketplace offers, and all server-side data.

How do I report a bug?

Email kontakt@pawlicaweb.pl or post in our Discord. The more detail, the faster we can fix it — see the box below for what to include.

How do I report another player (cheating, harassment, inappropriate content)?

You can use the in-app report button on any chat message, marketplace offer, or player profile. For serious or off-app issues, email us with the offending player's nickname or User ID and a screenshot.

Why am I getting "Error #..." when I try to sign in online?

Most sign-in errors are caused by network issues, an outdated Google Play Services, or device integrity checks. Try these in order: (1) check your internet connection, (2) update Google Play Services / iOS, (3) restart the app, (4) reinstall.

If the error persists, email us with the exact error code shown on screen and we'll look it up.

Is my data safe?

Yes. Cloud data is stored on encrypted Supabase servers, transmitted over HTTPS, and never sold to third parties. Local data on your device is stored in encrypted MMKV storage. For full details see our Privacy Policy.